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SALES: 856-558-9365 | SERVICE: 856-362-4595 | PARTS: 856-899-5533 | 899 South Delsea Drive Vineland, NJ 08360
Sales: 856-558-9365
Service: 856-362-4595
Parts: 856-899-5533
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FCA US Announces Vann Dodge Chrysler Jeep as a 2019 Customer First Award for Excellence Certified by J.D. Power

  • Vann Dodge Chrysler Jeep is one of 523 Chrysler, Jeep®, Dodge, Ram and FIAT dealerships to have earned the 2019 Customer First Award for Excellence Certified by J.D. Power

    • Designated dealerships provide the highest level of customer sales and service experience

  

May 6, 2019 – Vann Dodge Chrysler Jeep has achieved the highest level of customer experience recognition in the program’s five core areas: Customer Treatment, Employee Engagement, Processes, Training Certification and Facility.

 

"This award winner joins a list of dealers who have dedicated themselves to going above and beyond to provide our customers with superior service,” Al Gardner, Head of Network Development, said. “We continue to support our network of dealers as they look for new and different ways to ensure each customer has a stellar experience when purchasing or leasing one of our vehicles."

 

J.D. Power – in an industry first – provided “in-dealership” validations as part of the overall program certification process. J.D. Power is a global leader in consumer insights, data analytics and advisory services. 

The goal of the program is to improve customer satisfaction across the automaker’s network of U.S. dealerships.  All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Dealerships must achieve stringent goals in five core “pillars” to earn the coveted designation:

  • Customer Treatment Certification - Dealership has achieved the highest levels of customer-oriented sales and service targets

  • Employee Engagement Certification - An annual employee survey is completed to promote the voice of employees and a customer-driven culture

  • Process Certification - Dealership successfully demonstrates processes that support excellence in customer handling

  • Training Certification - Employees attained the highest level of required FCA-certified training

  • Facility Certification - Dealership provides a clean, comfortable environment for customers

 

"Customers today have higher expectations of the shopping and ownership experience, and our Customer First Award for Excellence dealers are exceeding those expectations," Reid Bigland, Head of U.S. Sales said. “We look forward to adding more dealers to the growing ranks of award winners.”

 

About FCA US LLC
FCA US LLC is a North American automaker based in Auburn Hills, Michigan. It designs, manufactures, and sells or distributes vehicles under the Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo brands, as well as the SRT performance designation. The Company also distributes Mopar and Alfa Romeo parts and accessories. FCA US is building upon the historic foundations of Chrysler Corp., established in 1925 by industry visionary Walter P. Chrysler and Fabbrica Italiana Automobili Torino (F.I.A.T.), founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli. FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. (NYSE: FCAU/ MTA: FCA).

FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. FCA is listed on the New York Stock Exchange under the symbol “FCAU” and on the Mercato Telematico Azionario under the symbol “FCA.”

 

 

 

Testimonials

Cortney Helm
GOOGLE
7-2-2020
Full Star Full Star Full Star Full Star Full Star
Olia lyuppa
GOOGLE
7-1-2020
Full Star Full Star Full Star Full Star Full Star
Rose Clifford
GOOGLE
6-30-2020
Full Star Full Star Full Star Full Star Full Star
Mary Green-Smith
GOOGLE
6-30-2020
Full Star Full Star Full Star Full Star Full Star
Shonda Smith
GOOGLE
6-27-2020
Full Star Full Star Full Star Full Star Empty Star

Great customer service

mason verrecchio
GOOGLE
6-25-2020
Full Star Full Star Full Star Full Star Full Star

Ill go there anytime or any service needed 15/10 service!

Regina Johnson
GOOGLE
6-25-2020
Full Star Full Star Full Star Full Star Full Star
Bill Hollingshead
GOOGLE
6-24-2020
Full Star Full Star Full Star Full Star Full Star
Robert Bumpus
GOOGLE
6-24-2020
Full Star Full Star Full Star Full Star Full Star
lillian nelson
GOOGLE
6-24-2020
Full Star Full Star Full Star Full Star Full Star
Andrea Young
GOOGLE
6-23-2020
Full Star Full Star Full Star Full Star Full Star

Everyone one at Vann Dodge was so helpful in buying my 4th vehicle from them! Thank you Sandy, Carrie, & Aaron for helping get my 2020 Ram😁

joe booker
GOOGLE
6-23-2020
Full Star Full Star Full Star Full Star Full Star

Very professional staff,kind,would recommend to family and friends👍

"Very pleasant person and very courteous service, no a lot..."

Suarezi91
DEALERRATER
6-23-2020
Full Star Full Star Full Star Full Star Full Star

Very pleasant person and very courteous service, no a lot variety of the cars I was looking for but in general I’m happy with service.

Very pleasant person and very courteous service, no a lot...

Suarezi91
CARS
6-22-2020
Full Star Full Star Full Star Full Star Full Star

Very pleasant person and very courteous service, no a lot variety of the cars I was looking for but in general I'm happy with service.

Melanie Marie
GOOGLE
6-21-2020
Full Star Full Star Full Star Full Star Full Star

Fast and efficient. Office staff is very pleasant and friendly. Thank you for a job well done.

Luis Aviles
GOOGLE
6-19-2020
Full Star Full Star Full Star Full Star Full Star
Plecemanvpd .vldpleceman
GOOGLE
6-19-2020
Full Star Full Star Full Star Full Star Full Star

I worked with Brian Hulitt from Commercial sales and purchased a new 2020 Ram Warlock. He and Vann Dodge sales team went out of their way to sell me a new truck, where as Dodge / Ram of Cherry Hill did not. Brian Hulitt did a great job of getting my truck ready and all subscriptions such as XM Satellite etc. they really did a great job

gary cramer
GOOGLE
6-19-2020
Full Star Full Star Full Star Full Star Full Star
marlo butler
GOOGLE
6-19-2020
Full Star Full Star Full Star Full Star Empty Star
Dominique Bonapart
GOOGLE
6-18-2020
Full Star Full Star Full Star Full Star Full Star

Very helpful. I am military and have a unique situation when it comes to residency, insurance etc. But they worked it all out! Justin is awesome 👌. He will get you the car for you!

Johnathan Dawson
GOOGLE
6-18-2020
Full Star Full Star Full Star Empty Star Empty Star
Ana B
GOOGLE
6-17-2020
Full Star Full Star Full Star Full Star Full Star
Alexandra Rodriguez
GOOGLE
6-17-2020
Full Star Full Star Full Star Full Star Full Star

Very happy. Came to get a key fob programmed and they said I had a recall on my passenger air bag and they did it all right away! Other places probably would have had me make another appointment

Ricky Vasquez
GOOGLE
6-17-2020
Full Star Full Star Full Star Full Star Full Star
Carol Dallago
GOOGLE
6-17-2020
Full Star Full Star Full Star Full Star Full Star
Carmella LaTorre-Nitsche
GOOGLE
6-16-2020
Full Star Full Star Full Star Full Star Full Star
Abdul Khan
GOOGLE
6-14-2020
Full Star Full Star Full Star Full Star Full Star
Wallace Fithian
GOOGLE
6-11-2020
Full Star Full Star Full Star Full Star Full Star
Carmelo Gonzalez
GOOGLE
6-5-2020
Full Star Full Star Full Star Full Star Full Star

They treat the customers with respect. This is my 3rd car that get service thru Vann Dodge dealer. I never have a problem.

john mayer
GOOGLE
6-4-2020
Full Star Full Star Full Star Full Star Full Star

My salesman Keith was one of the best salesperson I've ever had. I told him I would be there On Saturday. He had both cars I was interested in ready for me to test drive. He explained everything about the cars to me. He was very knowledgeable about the cars and all the options. The sales manager was great to work with as well as the finance manager. No pressure from anyone. One of the best experiences I've had in a long time. From the salesman all the way to the finance manager. I will recommend this dealership highly to everyone I know.

"Excellent work again my 3rd vehicle since December They..."

Morgan1234
DEALERRATER
6-3-2020
Full Star Full Star Full Star Full Star Full Star

Excellent work again my 3rd vehicle since December They are a awesome Team can’t wait to see how the Service Team will take care of my Vehicles

Excellent work again my 3rd vehicle since December They...

Morgan1234
CARS
6-3-2020
Full Star Full Star Full Star Full Star Full Star

Excellent work again my 3rd vehicle since December They are a awesome Team can't wait to see how the Service Team will take care of my Vehicles

Samantha Forosisky
GOOGLE
6-2-2020
Full Star Full Star Full Star Full Star Full Star
Kathy DAugustine
GOOGLE
6-2-2020
Full Star Full Star Full Star Full Star Full Star
Sally Mammoth
GOOGLE
6-2-2020
Full Star Full Star Full Star Full Star Full Star

Very friendly and fast service. Highly recommended

Zoey Sullivan
GOOGLE
6-1-2020
Full Star Full Star Full Star Full Star Full Star

Great experience with the service department!

Eric Matlock
GOOGLE
6-1-2020
Full Star Full Star Full Star Full Star Full Star

Was well taken care of the the price of the work was a little cheaper then quoted. This is one of the reasons I still come here to have the truck worked on. Very pleased with their customer service.

Kimberly Van Leer
GOOGLE
5-30-2020
Full Star Full Star Full Star Full Star Full Star

I had a great experience with purchasing a vehicle with the Vann dealership.

Nick Puglia
GOOGLE
5-30-2020
Full Star Full Star Full Star Full Star Full Star
Joeyhill910
GOOGLE
5-29-2020
Full Star Full Star Full Star Full Star Full Star

Christina is Outstanding!

Brian McBride
GOOGLE
5-29-2020
Full Star Full Star Full Star Full Star Full Star

My wife and I decided to stop by the dealership on Memorial Day to see the Jeep Gladiator that we were interested in purchasing. Although the dealership was getting ready to close shortly, we were met by Aaron, who was very polite, patient and professional. Before long, we had a deal and thanks to Mike, the GM, the whole process was quick and straightforward. Also, want to give a shout out to Nick who made the dreaded paperwork portion of the sale quick and painless. Thanks, you guys are the best!

Frederick Cacace Jr
GOOGLE
5-28-2020
Full Star Full Star Full Star Full Star Full Star

It was great working with Angel at VANN. The whole staff was courteous and conscientious during this tough time. I appreciate all of their support through the car buying process.

Joe Lauriello
GOOGLE
5-27-2020
Full Star Full Star Full Star Full Star Full Star

Team was very attentive and friendly. Joe my salesman was excellent! All around an good buying experience!

Elizabeth Greenwood
GOOGLE
5-27-2020
Full Star Full Star Full Star Full Star Full Star
Eric Marsh
GOOGLE
5-26-2020
Full Star Full Star Full Star Full Star Full Star

Service is professional and top-notch. I appreciate the caring and attention we receive on every service call.

Charlotte Knecht
GOOGLE
5-22-2020
Full Star Full Star Full Star Full Star Full Star

Couldn’t ask for better customer service! Very polite from the call all the way to the service!

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