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SALES: 856-558-9365 | SERVICE: 856-362-4595 | PARTS: 856-899-5533 | 899 South Delsea Drive Vineland, NJ 08360
Sales: 856-558-9365
Service: 856-362-4595
Parts: 856-899-5533
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FCA US Announces Vann Dodge Chrysler Jeep as a 2019 Customer First Award for Excellence Certified by J.D. Power

  • Vann Dodge Chrysler Jeep is one of 523 Chrysler, Jeep®, Dodge, Ram and FIAT dealerships to have earned the 2019 Customer First Award for Excellence Certified by J.D. Power

    • Designated dealerships provide the highest level of customer sales and service experience

  

May 6, 2019 – Vann Dodge Chrysler Jeep has achieved the highest level of customer experience recognition in the program’s five core areas: Customer Treatment, Employee Engagement, Processes, Training Certification and Facility.

 

"This award winner joins a list of dealers who have dedicated themselves to going above and beyond to provide our customers with superior service,” Al Gardner, Head of Network Development, said. “We continue to support our network of dealers as they look for new and different ways to ensure each customer has a stellar experience when purchasing or leasing one of our vehicles."

 

J.D. Power – in an industry first – provided “in-dealership” validations as part of the overall program certification process. J.D. Power is a global leader in consumer insights, data analytics and advisory services. 

The goal of the program is to improve customer satisfaction across the automaker’s network of U.S. dealerships.  All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Dealerships must achieve stringent goals in five core “pillars” to earn the coveted designation:

  • Customer Treatment Certification - Dealership has achieved the highest levels of customer-oriented sales and service targets

  • Employee Engagement Certification - An annual employee survey is completed to promote the voice of employees and a customer-driven culture

  • Process Certification - Dealership successfully demonstrates processes that support excellence in customer handling

  • Training Certification - Employees attained the highest level of required FCA-certified training

  • Facility Certification - Dealership provides a clean, comfortable environment for customers

 

"Customers today have higher expectations of the shopping and ownership experience, and our Customer First Award for Excellence dealers are exceeding those expectations," Reid Bigland, Head of U.S. Sales said. “We look forward to adding more dealers to the growing ranks of award winners.”

 

About FCA US LLC
FCA US LLC is a North American automaker based in Auburn Hills, Michigan. It designs, manufactures, and sells or distributes vehicles under the Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo brands, as well as the SRT performance designation. The Company also distributes Mopar and Alfa Romeo parts and accessories. FCA US is building upon the historic foundations of Chrysler Corp., established in 1925 by industry visionary Walter P. Chrysler and Fabbrica Italiana Automobili Torino (F.I.A.T.), founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli. FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. (NYSE: FCAU/ MTA: FCA).

FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. FCA is listed on the New York Stock Exchange under the symbol “FCAU” and on the Mercato Telematico Azionario under the symbol “FCA.”

 

 

 

Testimonials

William Ledger
GOOGLE
1-15-2020
Full Star Full Star Full Star Full Star Empty Star
william gattis
GOOGLE
1-13-2020
Full Star Full Star Full Star Full Star Full Star

Needed a oil change on a Saturday no problem they had it done quickly! I’m impressed! Excellent service excellent customer experience not much more to say I was happy

Moses Molina
GOOGLE
1-11-2020
Full Star Full Star Full Star Full Star Full Star
Victoria Baer
GOOGLE
1-10-2020
Full Star Full Star Full Star Full Star Full Star
Americo Calderon
GOOGLE
1-10-2020
Full Star Full Star Full Star Full Star Full Star

Visiting your car/truck family

tom21689
CARS
1-9-2020
Full Star Full Star Full Star Full Star Full Star

I live 25 miles (45 Minutes) from Vann Dodge. I've been asked more than once "Why travel so far when theirs other dealerships near by. Simple answer, they're the best. My first vehicle at Vann was in 2010. I've been a loyal customer for ten years and three new Rams. This group of employees all have the same goal, their customers. They are the best, from the sales group to the service department. All true professionals at their job. Dan my service representative always makes that extra effort to see that your visit is as good as or better then the last. His dedication is obvious after you have had the pleasure meeting him. He like the rest... are the BEST. Tom Bramante

Charles Vidal
GOOGLE
1-9-2020
Full Star Full Star Full Star Full Star Full Star

Every time I go to Vann Dodge… And this is my fifth time… The people here.... Their professionalism is only exceeded by their courtesy!!

Mark Cormican
GOOGLE
1-9-2020
Full Star Full Star Full Star Full Star Full Star

"Visiting your car/truck family"

tom21689
DEALERRATER
1-9-2020
Full Star Full Star Full Star Full Star Full Star

I live 25 miles (45 Minutes) from Vann Dodge. I've been asked more than once "Why travel so far when theirs other dealerships near by. Simple answer, they're the best. My first vehicle at Vann was in 2010. I've been a loyal customer for ten years and three new Rams. This group of employees all have the same goal, their customers. They are the best, from the sales group to the service department. All true professionals at their job. Dan my service representative always makes that extra effort to see that your visit is as good as or better then the last. His dedication is obvious after you have had the pleasure meeting him. He like the rest... are the BEST. Tom Bramante

Cristina Lemons
GOOGLE
1-8-2020
Full Star Full Star Full Star Full Star Full Star
Karen Hooker
GOOGLE
1-7-2020
Full Star Full Star Full Star Full Star Empty Star
Daniel Blushtein
GOOGLE
1-7-2020
Full Star Full Star Full Star Full Star Full Star

Great service great people will definitely go back there 👍

Barbara Munden
GOOGLE
1-3-2020
Full Star Full Star Full Star Full Star Full Star

Brian was amazing! I didnt think i could accomplish getting what i actually wanted and he did it! So professional and honest! Not your everyday car salesman

Michael Owen
GOOGLE
1-2-2020
Full Star Full Star Full Star Full Star Full Star
mary maurer
GOOGLE
1-1-2020
Full Star Full Star Full Star Full Star Full Star

I have purchased several vehicles in the past, but the courtesy that Vann shows far surpasses any other. They go the extra mile to make certain that you get the vehicle you want and at a reasonable price. I highly recommend this dealership.

Sal Giorno
GOOGLE
1-1-2020
Full Star Full Star Full Star Full Star Full Star
Evelyn Rodriguez
GOOGLE
12-30-2019
Full Star Full Star Full Star Full Star Full Star

New service manager was great. Gave me an expected wait time and was right on time.

Richard Hledik
GOOGLE
12-30-2019
Full Star Full Star Full Star Full Star Full Star
Valerie Oshenic
GOOGLE
12-30-2019
Full Star Full Star Full Star Full Star Full Star
Jamie Blackie
GOOGLE
12-29-2019
Full Star Full Star Full Star Full Star Full Star
Emilio Correa Jr
GOOGLE
12-28-2019
Full Star Full Star Full Star Full Star Full Star
Paco Ciggs
GOOGLE
12-25-2019
Full Star Full Star Full Star Full Star Full Star
Donavon Partsch
GOOGLE
12-25-2019
Full Star Full Star Full Star Full Star Full Star

Fantastic ! Bought my Challenger from here. Found it through USAA. Very friendly towards service members looking to buy. This is a good dealership to go to. Never felt pressured to buy, and the price they have matched the price online listed on USAA.

Dawn Vivona
GOOGLE
12-22-2019
Full Star Full Star Full Star Full Star Full Star

It was an awsome experience I was nervous at first getting a car but the sales man justin was very helpful and put me at ease right away I would recommend going to vanns to anyone looking for a vehicle they make you feel right at home

terry dolbow
GOOGLE
12-20-2019
Full Star Full Star Full Star Full Star Full Star
David Roagers
GOOGLE
12-19-2019
Full Star Full Star Full Star Full Star Full Star
Larry Graber
GOOGLE
12-18-2019
Full Star Full Star Full Star Full Star Full Star
edward muller
GOOGLE
12-17-2019
Full Star Full Star Full Star Full Star Full Star
Mark Russell
GOOGLE
12-16-2019
Full Star Full Star Full Star Full Star Full Star

I had the pleasure of meeting Joe Gardner whom went over and beyond to assist me in purchasing a truck. Joe was phenomenal and the customer service at Van Dodge is the reason I purchased my vehicle. They are an excellent group and extremely knowledgeable.

Bill Damiana
GOOGLE
12-13-2019
Full Star Full Star Full Star Full Star Full Star

Excellent work along with prompt courteous service!

Richard Wilson
GOOGLE
12-12-2019
Full Star Full Star Full Star Empty Star Empty Star

Did required work efficiently. Personnel cordial. Got me on my way quickly.

Jay Carroll
GOOGLE
12-11-2019
Full Star Full Star Full Star Full Star Empty Star

bought our 3rd car there. will go there first always

RAY THE BEST
GOOGLE
12-8-2019
Full Star Full Star Full Star Full Star Empty Star
Yvette Johnson
GOOGLE
12-7-2019
Full Star Full Star Full Star Full Star Full Star

Excellent customer service!

Willie Jackson
GOOGLE
12-5-2019
Full Star Full Star Full Star Full Star Full Star

I appreciate everything that was done for me. They worked hard to get me my truck. So right now I'm on cloud 9. So thank you Moses and everyone else that participated in helping getting me my truck. You go Van Dodge

Viki Kozak
GOOGLE
12-3-2019
Full Star Full Star Full Star Full Star Full Star

Have I Known Them My Entire Life?

buenamlc
CARS
12-3-2019
Full Star Full Star Full Star Full Star Full Star

I have not, but that is precisely how Brian Hulitt and John Serabian made me feel. Two "gentlemen" who treated my son and I like family. We were in the market for a late model Jeep Cherokee for my son. Vann Dodge had a pristine 2018 that my son fell in love with. Brian was very patient throughout the process. He also counseled my young adult on the importance of good credit. Sometimes, it is the little things that make the most significant difference. John kept us company while Brian prepared the paperwork. He also shared his wisdom with my son. Purchasing an automobile is stressful, but we were in great hands. What an enjoyable and well-rounded experience! Great people, a great deal, and they threw in a remote start to seal the deal!

Gary White
GOOGLE
12-3-2019
Full Star Full Star Full Star Full Star Full Star
Victoria Katchur
GOOGLE
12-3-2019
Full Star Full Star Full Star Full Star Full Star

"Have I Known Them My Entire Life?"

buenamlc
DEALERRATER
12-3-2019
Full Star Full Star Full Star Full Star Full Star

I have not, but that is precisely how Brian Hulitt and John Serabian made me feel. Two "gentlemen" who treated my son and I like family. We were in the market for a late model Jeep Cherokee for my son. Vann Dodge had a pristine 2018 that my son fell in love with. Brian was very patient throughout the process. He also counseled my young adult on the importance of good credit. Sometimes, it is the little things that make the most significant difference. John kept us company while Brian prepared the paperwork. He also shared his wisdom with my son. Purchasing an automobile is stressful, but we were in great hands. What an enjoyable and well-rounded experience! Great people, a great deal, and they threw in a remote start to seal the deal!

Caitlyn Carthan
GOOGLE
11-28-2019
Full Star Full Star Full Star Full Star Full Star
Cesar Cano
GOOGLE
11-28-2019
Full Star Full Star Full Star Full Star Full Star
Brendan Holton
GOOGLE
11-27-2019
Full Star Full Star Full Star Full Star Full Star
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