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SALES: 856-558-9365 | SERVICE: 856-362-4595 | PARTS: 856-899-5533 | 899 South Delsea Drive Vineland, NJ 08360
Sales: 856-558-9365
Service: 856-362-4595
Parts: 856-899-5533
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FCA US Announces Vann Dodge Chrysler Jeep as a 2019 Customer First Award for Excellence Certified by J.D. Power

  • Vann Dodge Chrysler Jeep is one of 523 Chrysler, Jeep®, Dodge, Ram and FIAT dealerships to have earned the 2019 Customer First Award for Excellence Certified by J.D. Power

    • Designated dealerships provide the highest level of customer sales and service experience

  

May 6, 2019 – Vann Dodge Chrysler Jeep has achieved the highest level of customer experience recognition in the program’s five core areas: Customer Treatment, Employee Engagement, Processes, Training Certification and Facility.

 

"This award winner joins a list of dealers who have dedicated themselves to going above and beyond to provide our customers with superior service,” Al Gardner, Head of Network Development, said. “We continue to support our network of dealers as they look for new and different ways to ensure each customer has a stellar experience when purchasing or leasing one of our vehicles."

 

J.D. Power – in an industry first – provided “in-dealership” validations as part of the overall program certification process. J.D. Power is a global leader in consumer insights, data analytics and advisory services. 

The goal of the program is to improve customer satisfaction across the automaker’s network of U.S. dealerships.  All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Dealerships must achieve stringent goals in five core “pillars” to earn the coveted designation:

  • Customer Treatment Certification - Dealership has achieved the highest levels of customer-oriented sales and service targets

  • Employee Engagement Certification - An annual employee survey is completed to promote the voice of employees and a customer-driven culture

  • Process Certification - Dealership successfully demonstrates processes that support excellence in customer handling

  • Training Certification - Employees attained the highest level of required FCA-certified training

  • Facility Certification - Dealership provides a clean, comfortable environment for customers

 

"Customers today have higher expectations of the shopping and ownership experience, and our Customer First Award for Excellence dealers are exceeding those expectations," Reid Bigland, Head of U.S. Sales said. “We look forward to adding more dealers to the growing ranks of award winners.”

 

About FCA US LLC
FCA US LLC is a North American automaker based in Auburn Hills, Michigan. It designs, manufactures, and sells or distributes vehicles under the Chrysler, Dodge, Jeep®, Ram, FIAT and Alfa Romeo brands, as well as the SRT performance designation. The Company also distributes Mopar and Alfa Romeo parts and accessories. FCA US is building upon the historic foundations of Chrysler Corp., established in 1925 by industry visionary Walter P. Chrysler and Fabbrica Italiana Automobili Torino (F.I.A.T.), founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli. FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. (NYSE: FCAU/ MTA: FCA).

FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. FCA is listed on the New York Stock Exchange under the symbol “FCAU” and on the Mercato Telematico Azionario under the symbol “FCA.”

 

 

 

Testimonials

ARICKA KENT
GOOGLE
3-19-2020
Full Star Full Star Full Star Full Star Full Star
hotrod8645
GOOGLE
3-19-2020
Full Star Full Star Full Star Full Star Full Star

Everyone was nice to deal with I had searched for a dealer that would be extra careful with my car and Van Dodge was the only dealership that even cared about my request, the work has been done and I am very happy A+ in my book.

ralf conner
GOOGLE
3-19-2020
Full Star Full Star Full Star Full Star Full Star

Great sales staff knowledgeable people very helpful would recommend anybody to go there

Heather Kuhns
GOOGLE
3-18-2020
Full Star Full Star Full Star Full Star Full Star
brianna rodriguez
GOOGLE
3-18-2020
Full Star Full Star Full Star Full Star Full Star
Carlee Hummel
GOOGLE
3-17-2020
Full Star Full Star Full Star Full Star Full Star

"Joe Siegel is 100% the best sales man I have ever dealt..."

frankie butler
DEALERRATER
3-14-2020
Full Star Full Star Full Star Full Star Full Star

Joe Siegel is 100% the best sales man I have ever dealt with not only was he honest with me from the start he exceeded all of my expectations we left the lot with smiles on our faces and ZERO regrets this is the 2nd car I purchased from them and both times it's been a pleasant experience!! Would recommend them to anyone they do absolutely everything they can to get you into the car you want!

Joe Siegel is 100% the best sales man I have ever dealt...

frankie butler
CARS
3-14-2020
Full Star Full Star Full Star Full Star Full Star

Joe Siegel is 100% the best sales man I have ever dealt with not only was he honest with me from the start he exceeded all of my expectations we left the lot with smiles on our faces and ZERO regrets this is the 2nd car I purchased from them and both times it's been a pleasant experience!! Would recommend them to anyone they do absolutely everything they can to get you into the car you want!

John Darpino
GOOGLE
3-14-2020
Full Star Full Star Full Star Full Star Full Star

Great service. Highly recommend.

Gary Granato
GOOGLE
3-13-2020
Full Star Full Star Full Star Full Star Full Star

Fast appointment and good services

John Thesing
GOOGLE
3-12-2020
Full Star Full Star Full Star Full Star Full Star
K C
GOOGLE
3-12-2020
Full Star Full Star Full Star Empty Star Empty Star

Please read everything before you sign, even if they explain to you what it is that you are signing. Partially blame ourselves on this one for not actually reading everything but it was almost 10pm at night, with a VERY tired 5 year old with us on a school night. (We did not realize the process was going to take so long.) When signing paperwork he said this was for the warranty the vehicle had, we didn't think much of it since the vehicle still had a manufacturer's warranty since it only had 25k miles and it being a 2017 and dealerships in NJ legally have to give a 30 day warranty for free, we assumed we were signing acknowledgement of said warranties. What the gentleman did not explain was that we had just signed for an extended warranty with the price tag of $3,000 that they were going to just add in to the overall price that we were financing. Thank god my fiance had caught it after looking over the paperwork the following day and called back saying we did not want the extended warranty and they dropped the 3k off the principle for us. Granted, we should have read everything we were signing, but the gentleman should have explained exactly what each thing was as well. Lesson learned!

Kyle Butler
GOOGLE
3-12-2020
Full Star Full Star Full Star Full Star Full Star
Aiden Myers
GOOGLE
3-10-2020
Full Star Full Star Full Star Full Star Full Star

We bought a 2020 Jeep Cherokee latitude plus in the grey we had Eddie Hubert Aron Swain and finance Brandon Hutton very nice people

Gordon Wagner
GOOGLE
3-9-2020
Full Star Full Star Full Star Full Star Full Star

Customer service was great. Mike, service advisor was great with communication. And pricing was reasonable for what needed to be done. Also got a call from Mike after I dropped off my Durango earlier than planned to say hi, sorry I messed ya.

Donna Holden
GOOGLE
3-7-2020
Full Star Full Star Full Star Full Star Full Star
John Thomas
GOOGLE
3-7-2020
Full Star Full Star Full Star Full Star Full Star

I will never buy another vehicle anywhere else but Vann Dodge customer service is 100% Vann Dodge provided me with excellent warranties which helped me when I needed the most their service department is outstanding for customer service I'm so glad I bought my vehicle at Van Dodge

Michael Hess
GOOGLE
3-7-2020
Full Star Full Star Full Star Full Star Full Star

Great experience

Frank Visconti
GOOGLE
3-6-2020
Full Star Full Star Full Star Full Star Full Star
Sanjay Kumar
GOOGLE
3-6-2020
Full Star Full Star Full Star Full Star Full Star
Brian Bishop
GOOGLE
3-4-2020
Full Star Full Star Full Star Full Star Full Star
Gerone Wright
GOOGLE
3-4-2020
Full Star Full Star Full Star Full Star Full Star
Adrienne Unfreed
GOOGLE
3-3-2020
Full Star Full Star Full Star Full Star Full Star

The service at this dealership is top notch. Honest, reliable and thorough. Bill, in the service department, doesn’t just tell you the work was done, he shows you what was done and why it was done so that you understand. He returned my 2015 JKU back to normal after a front end collision. He found things a collision shop had missed. I couldn’t be more grateful for the service provided.

JC Durham
GOOGLE
3-2-2020
Full Star Full Star Full Star Full Star Empty Star
Pedro Vazquez
GOOGLE
3-2-2020
Full Star Full Star Full Star Full Star Full Star
ashley terinoni
GOOGLE
3-2-2020
Full Star Full Star Full Star Full Star Full Star
Shelley Brown
GOOGLE
2-29-2020
Full Star Full Star Full Star Full Star Full Star
pquw velvett
GOOGLE
2-29-2020
Full Star Full Star Full Star Full Star Empty Star
Darius Drayton
GOOGLE
2-29-2020
Full Star Full Star Full Star Full Star Full Star

We brought a couple of vehicles from here , the sales people were friendly no pressure and got what we wanted.

Wendy Lira
GOOGLE
2-29-2020
Full Star Full Star Full Star Full Star Full Star

Service it always great ...they always make u a priority....

Cindy Perella
GOOGLE
2-28-2020
Full Star Full Star Full Star Full Star Full Star

Awesome! Great service! Very professional but down to earth and friendly employees.

Nathan Canion
GOOGLE
2-27-2020
Full Star Full Star Full Star Full Star Full Star

The staff at Vann Doge were professional , knowledgeable and empathetic to how time sensitive not having access to your vehicle is. Each instance updates were provided as events evolved and time was given for the customer to make and informed decision. I rate their care a ten of ten.

Jac-Lyn Zeilman
GOOGLE
2-25-2020
Full Star Full Star Full Star Full Star Empty Star
troy Richardson
GOOGLE
2-25-2020
Full Star Full Star Full Star Empty Star Empty Star
Dave Richardson
GOOGLE
2-25-2020
Full Star Full Star Full Star Full Star Full Star
B. Mondgock
GOOGLE
2-22-2020
Full Star Full Star Full Star Full Star Full Star
Steve Konecny
GOOGLE
2-21-2020
Full Star Full Star Full Star Full Star Full Star
Betty Pierce
GOOGLE
2-20-2020
Full Star Full Star Full Star Full Star Full Star
Ron Johnson
GOOGLE
2-19-2020
Full Star Full Star Full Star Full Star Full Star
Alexis Cab
GOOGLE
2-19-2020
Full Star Full Star Full Star Full Star Full Star
Melissa Gunter
GOOGLE
2-14-2020
Full Star Full Star Full Star Full Star Full Star
George Lloyd
GOOGLE
2-25-2020
Full Star Full Star Full Star Full Star Full Star

This place is great

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